Questions? We have answers.
How long will it take for my order to arrive?
All orders will be dispatched from our warehouse within 3 business days.
Standard International Shipping: 8-20 business days
NOTE REGARDING COVID-19 DELAYS: We are experiencing high order volume, with our US warehouses running low on stock. We have engaged backup suppliers overseas to continue to serve you and fulfill your orders, but this may mean shipping will take 3-4 weeks. We appreciate your understanding as we navigate this challenging time.
Please note in some countries, customs may cause an additional delay in delivery. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Whenever applicable, all taxes and duties placed by recipient's country's officials are the buyer's responsibility.
What if I entered the wrong shipping address?
If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.
How do I check the status of my order?
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been shipped.
Received a damaged item?
We’ve got you covered and will send out a new one free of charge. No need to return the damaged product! Please email us at firstname.lastname@example.org with a photo or a short video of the defective item.
Any damaged or defective items must be reported to us within 2 days of your package delivery date.
Items are not eligible for a refund due to size or measurement issues, if the shipped item is the same variant/size as you ordered and the measurements match our product description. In case the size/variant issue is due to us, we accept exchange or refund requests.
Want to change or cancel your order?
We can cancel an order that has not been processed yet. In order to cancel your order, we must hear from you at the latest by 11.59 PM EST on the day of ordering. Otherwise your order will be processed and shipped out according to our terms. Please note that any orders that have already been shipped cannot be cancelled. Contact us at email@example.com.
Order lost in transit?
In some rare cases your order can take longer to arrive. Although this is due to shipping conditions we do not directly control, we can offer you a full refund if your order is not delivered within 45 days since shipping. Note: if you order several items, some of your items may arrive in multiple packages.
Please carefully inspect your shipments as soon as you receive them. We will only offer refunds, replacements or exchanges for defective or damaged products when requested within 2 days of your receipt of the product. We do not offer refunds, replacements or exchanges beyond this point.
Order lost after delivery?
TheLaptopBuddy is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Just not happy with your purchase?
You can return it for 100% money back within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to request returns? It's really simple & easy! Get in contact at firstname.lastname@example.org and your return will be investigated. If the goods are faulty or damaged we offer either a new item (exchange) or full refund.
Refunds will be returned to the same method of order payment, or if chosen, by store credit that never expires.